Refund policy

Standard Return Policy

We stand behind all our products.

Within 14 days from receiving your item, you can request a return with no questions asked. To start a return, you can do it yourself online or contact us for help.

Please note that to be eligible for a refund, your product must be unused and in the same condition in which you received it.

For unopened product returns, customers are responsible for the return shipping costs. Please take this into account before starting a return, and thank you for your understanding.

Details
To be eligible for a return, your item must be in the same condition that you received it in its original packaging. You’ll also need the receipt or proof of purchase. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us to request an update.

 

protea 30 Day Money-Back Guarantee

Effective from August 18, 2024, our 30-day money-back guarantee applies to all first-time purchases of protea products made through our website (https://proteadrinks.com/). This policy remains in effect until further notice.

How to Request a Refund:
- Contact us at help@proteadrinks.com within 30 days of delivery.
- We will provide instructions for returning unwanted Protea products.
- Refund requests made after 30 days from the delivery date will not be eligible.

Eligibility:
- This guarantee is valid for first-time purchases only and can be used once per customer, regardless of the products ordered.
- Bulk orders totaling more than $500 are excluded from this guarantee.
- We reserve the right to verify customer information (email, phone, address, IP) to ensure fair use of this policy.

Refund Process:
- Refunds will be issued using the original payment method
- Shipping and handling costs are non-refundable. A $50 fixed deduction will apply to cover the original operational cost.

Return Shipping:
- Customers are responsible for return shipping costs.
- We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

This policy is subject to change or cancellation without notice, and by using our 30-day money-back guarantee, you agree to these terms and conditions. 

For any issues or disputes, please contact us at help@proteadrinks.com, and we will do our best to resolve the matter to your satisfaction.